Delivery Leader - Marketing & Customer Analytics - KPO/BPO/Retail

Key Responsibilities:

Overall Org Leadership:

- Manage Business planning efforts across all lines of business and functional areas (Delivery, HR, Marketing, etc.)

Delivery:

- End-to-end responsible for delivery of all the projects from Bangalore office.

- Be able to provide manage and provide leadership to large delivery teams with revenue and gross margin targets

- Manage onsite-offshore engagement model

- Provide leadership and manage the delivery across accounts. This would include:

- Develop project requirements, SOWs, execution plans, project timelines, and other related materials for the management of deliverables

- Accountability on the overall health of the accounts - timeliness, quality, customer feedback

- Managing customers at senior leadership levels and their expectations. Growing such customer relationships in value, customer satisfaction, revenue mix (jointly with the onsite team)

- Explore and capitalize on opportunities to cross-sell and up-sell to existing clients

- Constant innovation and creating new solutions/accelerators/POVs which maps to the marketplace requirements

- Support on new proposals/RFPs as required

- As a part of the core leadership team , you will work closely with leaders across functions and geographies.