Delivery Leader - Banking

Urgent requirement with one of our leading MNC Banking client:

Title: Deliver Leader, South Asia

Location: Bangalore

Yrs of experience: 10 - 15 (with at least 7 years in the Contact Center space)

Reports into: Regional Head Customer Care, SA & MEPA

Role:

- Work with Delivery Leader who lead large teams (700+) to ensure overall financial plans/targets are achieved, including targeted and agreed to road maps. Drive operating Rhythm to ensure delivering to goals and Initiatives alignment to plans.

- Build Capacity Plans & Schedules in the contact center to achieve business goals of Cost / Call, TSF Customer & Agent satisfaction.

- Ensure consistent deployment of metrics to drive overall competitiveness.

- Manage the Business Intelligence platform in way to continuously improve the analytics quotient in the Business.

- Need candidates only from Banking industry.

Interested candidates mail your resume to sindhucs@livecjobs.com

Sindhu
Live Connections