Delivery Lead - Finance & Accounts Process - BPO

Finance & Accounts Delivery Lead

JD/ Responsibilities:

- Experience in Client Relationship Management - engaging with CFOs, key client stakeholders, understanding their requirements and Outsourcer's ability to meet them

- Experience of leading large teams located across multiple cities in India and across the world.

- Demonstrated skills of managing span in excess of 500 FTEs

- Experience of Driving Digital Transformation across a portfolio of accounts

- Experience of working in large organizations have matrixed structure

- Excellent communicator at all levels

- Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment

- Excellent analytical and problem solving skills

- Experience in managing/supporting transitions of complex F&A projects

Role descriptions / Expectations from the Role:

- Accountable for managing service delivery

- Responsible for SLA management and customer satisfaction across one or more customers

- Ensure and monitors all processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures

- Ensure resources, capabilities and capacity to meet Customer

- Motivate, develop and mentor the entire project team for efficient delivery

- Metrics and reporting as per the program communication plan

- Conduct a thorough review of all components in the Project/Program Plan: scope, deliverables, time frame, and cost

- Ensure Quality Management Systems are followed for delivery excellence.

- Participate in Finance and Technology roadmap discussions with Customer and advise on the best way forward

- Initiate process, productivity and service improvements to improve Customer Satisfaction

- Drive transformation programs

- Ensure proper communication between onsite, offshore and Customer teams