Delivery Head - Travel & Healthcare Vertical

Job Description :

- Technically hands on (Understands project technology and conceptually clear)

- Project planning & estimation in line with customer expectations & end-to-end client engagement.

- Project issue and risk management.

- Manage each project in accordance with the plans and company's process framework.

- Report on project progress against plan, including effort, schedule, milestones, issues and risks.

- Efficient resource management and ensuring appropriate human capital utilization at all points of time.

- Project management and process training for the team members.

- Analyze project metrics to ensure compliance to quality.

- Drive the compliance of SLAs and make strategies to overcome non- compliance.

- Drive corrective measures proactively if non-compliance is observed in the project.

- Ensuring customer satisfaction & build ongoing relationships with them and manage their expectations.

- Closely work with internal stakeholders including sales, account management to maximize the further project opportunities for the existing customers.

- Knowledge sharing and promoting the implementation of best practices across projects.

- Initiate and follow a counter-measure process if the project becomes off-track.

- Manage the collaboration portal and performance metrics management dashboards.

Desired profile of the candidate :

- B.Tech/B.E./MCA is preferable but not a restriction.

- 3+ yrs of experience in people management role.

- Working experience in a service Company setup and web based projects.

- Experience handling projects using Open source technology would be an added advantage.