Delivery Head - ServiceNow

Company Details: Our client is an Indian multinational information technology services and company. Our client delivers digital transformation and technology services from ideation to execution, enabling Global clients to outperform the competition. They take an agile, collaborative approach to creating customized solutions across the digital value chain.

Role: Delivery Head - ServiceNow

Location: Chennai / Hyderabad / Bangalore

Responsibilities:

- Responsible for Delivery, Driving growth and profitability of the ServiceNow practice

- Responsible for developing and delivering strategies and solution for SNOW engagements

- Designing, solutions / Pre-Sales proposals for Business Service Management deals

- Responsible for forecasting revenue, budgeting and managing costs.

- Ensure delivery of support at highest level of customer satisfaction and compliance to the support SLA

- Meeting Technical Services delivery demand with partners and internal skill-set

- Monitoring customer project progress and ensure maximizing customer satisfaction though

- Build knowledge bases and best practices across the board to ensure success of Technical Services delivery

- Build customer account intelligence to ensure delivery excellence

Desired profile:

- 18 - 22 years of experience

- Expertise in solutioning, presales, delivery and capability building

- Network knowledge and experience is preferred though not mandatory

- Experience across ITSM | ITAM | ITOM and multiple modules in SNOW

- Implementation experience in SNOW