Delivery Head - SAP - Financial Services Sector

Delivery Head - SAP

Detailed Responsibilities: 

- Manage customer accounts world-wide

- Deliver cloud transformation projects within timelines included in SOW

- Create/Support SOWs and proposals

- Manage team; mentor technical staff; hire and grow team

- P&L Management

- C-SAT Score

- Document standard operating procedures with appropriate controls to ensure smooth delivery

- Document, evangelize and execute best practices on projects

- Manage client deliverables like project schedules; standard estimation; risk mitigation; documentation etc.

- Facilitate and run weekly, monthly, and quarterly customer meetings; create reports, review reports internally before publishing to end customer

- Build cordial relations with customer point of contact; help support account mining

- Create and publish metrics to measure project delivery effectiveness

- Provide leadership to team to solve complex problems round the clock

- Support sales/pre-sales initiatives and travel as and when necessary

- Assign personnel to various activities/projects & maintain a capacity plan

- Implement controls/procedures to protect information related to customers, suppliers, vendors etc.

Desired Attributes: 

- Proven experience managing clients globally; building relationships and driving projects to success

- Should possess strong problem solving and analytical skills

- Past experience in consistent incorporation of best practices and standards in delivery

- Proven experience delivering customer reports and tracking metrics

- Experience planning and allocating resources

- Experience laying out Quality standards and metrics

- Experience in consistently measuring customer satisfaction

- Experience managing risks and mitigating them

- Ability to lead teams, motivate teams and retain team members

- Excellent communication (verbal and written) & interpersonal skills able to influence customer stakeholders

- Team player & ability to work proactively, provide directions to the team & take technical decisions with minimal supervision