Delivery Head - IT Infrastructure Services

One of our client, a leading IT Services MNC is looking for Delivery Head in IT Infrastructure space

Years of Experience: 16 to 25 years

Work Location: Pune / Chennai

Job Description

- Responsible for handling large programs right from account creation, account farming and sustenance by continues improvements & business value addition to customers

- Effectuating strategies for the Operations Division, managing resources and ensuring timely completion of all assignments as per specified timelines.

- Own Service Management processes, tools and disciplines and ensure they are applied in all aspects of contract delivery

- Responsible for running an ITIL compliant operation and enforcing security and compliance requirements of Cognizant and customer

- Own and drive people management processes including career planning, training and certification, rewards and recognition and employee engagement

- Ensure process excellence across Infrastructure engagements

- Accountable for Transformation and Service improvement programs

Desired Skills

Management Skills

- Conduct of complex technical negotiations, reaching lasting agreements and commitments with team members, customers or consultants.

- Skills in written and verbal communication.

- Skills in team building.

Experience

- Minimum 18 yrs of which at least 7 years should be as Operations / Delivery Management for Infrastructure Management Services of a large sized account.