Delivery Head - Content Operations - BPO

Delivery Head - Content :

ONLY FROM CONTENT BACKGROUND

- Works collaboratively with all peers to ensure organizational goals are met

- Responsible for project delivery on time and to budget.

- Responsible for right effort goes into Infoweb and correct revenue recognition takes place

- Responsible for reviewing new custom content projects to plan and coordinate delivery activities

- Responsible for building positive and productive working relationships with customers for business growth.

- Responsible for managing any scope change and convert this to revenue from the customer

- Responsible for analyzing and troubleshooting delivery issues in a timely fashion.

- Responsible to manage custom content delivery team to ensure timely and accurate customer deliveries.

- Responsible for overseeing daily activities of delivery team and provide direction and guidance as needed.

- Responsible to serve as primary contact for customer concerns and to provide solutions for the same

- Responsible for analyzing customer orders and set delivery priorities to make schedule adjustments and meet timely delivery goals.

- Responsible to make critical business decisions in consultation with India Delivery head to meet customer expectations.

- Responsible for proactively managing service performance to meet or exceed SLAs and other contractual obligations

- Responsible for driving operational accountability, continuous improvement and customer focus

- Partnering with Key Account Management and Product teams to identify and drive new business opportunities

- Responsible for acting as the primary escalation point for daily operational issues

- Responsible for guiding and managing complex projects which have content and technology pieces or content and our products

- Responsible for identifying and recommending process improvements both to clients and to internally to custom content delivery team, as needed

- Responsible for driving technical innovation, best practices, and overall delivery excellence