Delivery Head - BFSI Domain - IT Services Firm

Key Role:

- To Lead and Manage a Business Unit effectively

- Be accountable for the BU's growth and P&L

- Collaborate with Peers at different locations for effective delivery

- Participate and contribute actively in the Organization and Vertical Initiatives

Principal Accountabilities :

- Developing and growing the customer account, and customer relationship

- Offering innovative services/solutions to the customer

- Focus on quality of the delivery and customer satisfaction and provide leadership on new services offerings/strategy

- Establish strategic alignment with technology or domain, provide support to COEs to achieve business goals

- Managing P&L for the Business Unit and accelerating the targets through the program management team and business development team. Be responsible for preparing, complying and tracking budgets for the BU

- Compliance to Business contract, SLAs, Agreements, SOW.

- Building & effective use of knowledge repository for the BU

- Compliance and improvements to domain and organization processes in collaboration with CoE

- Implementation of Enterprise Automation Solutions of the organization across and evolve the standard Metric for all dimensions including Projects, Processes, Delivery.

- Utilization deriving the Productivity quotient

- Continuous improvement of BU specific processes with focus on delivery process excellence

- Contribution to vertical decisions and leadership initiatives

- Developing, Mentoring & Retaining the talent in the BU

- Ensuring integration of people in the BU with effective & periodic communication

Desired Profile :

- 15-20yrs of work experience

- Should have experience as Delivery Head for BFSI - Sector within IT Services