Delivery Director - Product Implementation - IT

Job Role: Implementation - Director (Delivery)

Job Location: Gurgaon

Years Of Experience: 12+ years

Responsibilities

- Manage product implementations and take ownership of project management including project financials and the customer relationship for enterprise customers.

- Build and foster internal consulting capability within the implementation team.

- Engage with the business team to define project scope to ensure optimum implementation process.

- Drive system configuration and deployment activities.

- Contribute to the product roadmap based on feedback on the ground from customers and from implementation experience.

- Work closely with sales, support, and training and development teams to deliver customer success and realized value.

- Review key project deliverables with team members and provide management accurate forecasts for project deliveries.

- Develop and maintain implementation project plan and supporting documentation including but not limited to task assignments, training materials, report requirements, process flows, dashboard metrics, etc.

- Serve as an escalation point for your team's clients to ensure high quality deliverables, solutions and client management on projects.

- Maintain key customer relationships, serving as the company sponsor for key deployments.

- Hire, develop and manage a team of professionals and ensure projects are completed on time, within budget and with the highest consistent quality.

- Serve as a role model in project management, best practice sharing, proactive actions and creative problem solving activities.

- Build an organization to support successful implementations of product

- Travel to client site for project-related meetings.

Requirements:

- MBA from top management colleges

- B.Tech - CS would be a preferred degree to have

- Should have worked in geographies like US, Europe & Australia