Delhivery - Senior Manager - Strategic Account Management

Responsibilities :

- Managing accounts - growing their business, responding to escalations, regular business review meetings, maintain performance matrices

- Identifying & understanding customer needs - Formulating plans and implementing solutions

- Complete coordination between Internal and External Stakeholders (Client)

- Preparing reports by collecting, analyzing, and summarizing information in presentable formats

- Maintain records of plans, sales, revenue, invoices, contracts, etc.

- Build long-term relationships with new and existing customer

- Maintains quality service by establishing and enforcing organization standards

- Good business acumen along with polished communication and writing skills

- Promote the company's products/services addressing or predicting clients' objectives

Requirements :

- Proven working experience as a business development personnel, client/account manager, sales or a relevant role

- Proficiency in MS Office (Excel/Google Spreadsheets is a must)

- Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

- Proficiency in English (Written & Oral)

- Strong Communication and Negotiation skills

- Market/Industry knowledge

- Team Player with Good Energy

- Ability to build rapport

- Time management and planning skills

- Knowledge of SQL and CRM software (e.g. Salesforce), though not mandatory would be considered as an added bonus

- Preferred MBA, Relevant Grad - Business, Marketing or related field