Delhivery - Senior Manager - Sales Operations

Senior Manager - Sales Operations

Job Description :

- The successful candidate will work closely with senior leadership at Delhivery for implementing & optimizing SME sales & marketing automation leading to ROI improvement.

- Suggesting improvements to existing SME business strategies to drive growth

- Driving and overseeing the progress of multiple SME key strategic projects

- Deploy & drive process efficiency in terms of client reach-out prioritization for sales, activity tracking, market intel & best practices.

- Coordinate cross functionally with technology, product & operations teams for integrations and product improvements/implementation

- Work on improving business metrics linked to CAC, LTV, x-selling/ up-selling and overall SME business profitability

- Work on partnership opportunities to support product/growth initiatives.

Functional skills :

- 2-3+ years' work ex. Product/SaaS/CRM tool experience preferred

- Strategic problem-solving and framework build up skills

- Ability to liaise with stakeholders and influence cross team stakeholders

- Experience in applying frameworks and tools for analyzing strategic problems and developing strategies

- Strong written and verbal communication with the ability to establish credibility and strong relationships with senior stakeholders