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13/11 Paloma Roy
HR at Delhivery

Views:3642 Applications:431 Rec. Actions:Recruiter Actions:35

Delhivery - Senior Manager - Partner Management - Constellation (5-12 yrs)

Bangalore Job Code: 763845

- Drive all expansion related activities for the Delhivery Partner Program

- Responsibilities include sourcing, evaluating, qualifying, contract negotiations, training and onboarding of potential partners for the Delhivery Partner Program

- Identify and iterate for optimum channel and churn management

- Strong understanding of the partner, including partner economics, solution development and strategic priorities to drive new business opportunities

- Ensure stability and flexibility of the network and limit points of failure for better risk management

- Drive all supply chain operations for the Delhivery Partner Program

- Responsibilities include service excellence, liaising with internal operational teams, handling systemic and structural issues, audit and COD compliance, risk management and payments

- Manages the performance of partners ensuring ongoing compliance with all aspects of the service level agreement and contract

- Includes communicating and implementing new standards and performance expectations relating to training, service or procedural changes as needed

- Monitors and improve partner performance to ensure all performance issues are promptly identified effectively resolved

- Negotiates competitive rates and service expectations with local service providers. Manages their ongoing performing to ensure optimum service levels are consistently achieved

- Provides management with accurate & timely reporting and analysis of operational performance. Participates in benchmarking or process improvement initiatives.

- Ensure regular shipment audits are done at all facilities, cash is deposited on time, right statuses are updated in the system and initiate disciplinary actions against defaulters across the region

Women-friendly workplace:

Maternity and Paternity Benefits

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