Senior Manager - Operations KEY RESPONSIBILITIES : - Ensures end to end smooth running of logistics operations for the zone/area - Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted. - Responsible for all the SLAs &amp; TAT are maintained. - Responsible for reduction in cost and increase in productivity for the region. - Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc - Handles the continuous improvement projects w.r.t., cost service and employee productivity - Maintenance of all the operational budgets - Supervises activities pertaining to vendors for the upcoming new projects during new pin code expansion. - Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues &amp; grievances are taken care of within time. - Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages - Impart behavioral &amp; soft skills training to the team as and when required. - Benchmarking with Competition by updating regarding Last-Mile Delivery solutions, coping up with latest trends, innovations and industry best practices - Monitoring security parameters across the region and ensures no unlawful activity occurs

Others

  Delhivery - Senior Manager - Operations 

  Delhivery - Senior Manager - Operations  ,Job Description for   Delhivery - Senior Manager - Operations  in Delhivery in  Others for (5-11) years of experience. Apply Now!

Job Description for   Delhivery - Senior Manager - Operations  in Delhivery in  Others for (5-11) years of experience. Apply Now!