COMPANY PROFILE : Delhivery is India's leading e-commerce fulfillment company, where we use technology to drive supply chain solutions. Delhivery provides an array of products and services for online businesses - including online channel integration services, sourcing, catalogue management, inventory management, multi-city fulfillment, express shipping, same day delivery services, reverse logistics, offline payment collection and processing, customer support, social media engagement and channel analytics. 5 years into the industry, Delhivery handles over 250,000 shipments per day for over 100,000+ merchants, 25000 clients and 1800+ retailers across 450+ cities. We provide a modular set of e-commerce technologies and logistics solutions to over 5000+ pin codes. KEY RESPONSIBILITIES : - Ensures end to end smooth running of logistics operations for the zone/area - Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted. - Responsible for all the SLA's & TAT are maintained. - Responsible for reduction in cost and increase in productivity for the region. - Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc - Handles the continuous improvement projects w.r.t., cost service and employee productivity - Maintenance of all the operational budgets - Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion. - Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time. - Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages - Impart behavioural & soft skills training to the team as and when required. - Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices - Monitoring security parameters across region and ensures no unlawful activity occurs

Guwahati

Delhivery - Senior Manager - Operations 

Delhivery - Senior Manager - Operations  ,Job Description for Delhivery - Senior Manager - Operations  in Delhivery in  Guwahati for (4-13) years of experience. Apply Now!

Job Description for Delhivery - Senior Manager - Operations  in Delhivery in  Guwahati for (4-13) years of experience. Apply Now!