Delhivery - Senior Manager - Last Mile Operations

KEY RESPONSIBILITIES:

- Ensures end to end smooth running of logistics operations for the zone/area

- Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.

- Responsible for all the SLAs & TAT are maintained.

- Responsible for reduction in cost and increase in productivity for the region.

- Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like

- Big Billion Day Sales, Diwali Festival sale etc.

- Handles the continuous improvement projects w.r.t., cost service and employee productivity

- Maintenance of all the operational budgets

- Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion.

- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.

- Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages

- Impart behavioral & soft skills training to the team as and when required.

- Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices

- Monitoring security parameters across region and ensures no unlawful activity occurs