Delhivery - Senior Manager - Last Mile Operations

- Ensures end to end smooth running of logistics operations for the zone/area i.e, by adhering and enforcing all operational procedures and policies and conducting timely audits.

- Ensures all SOPs are implemented and adhered by the team, your performance would be measured on key parameters like turn around time, customer satisfaction, operational cost efficiency etc.,

- Responsible for cost optimization and increase in productivity for the region and ensuring all the operational budgets are maintained.

- Involved in finalization of LM sites, responsible for manpower planning, fleet management, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc.

- Enhancing Customer experience and reducing client escalation by monitoring that the queries, issues & grievances are taken care of within a stipulated time.

- Responsible for Strategic Planning and heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages.

- Supervises activities pertaining to vendors for the upcoming new projects during a new pin code expansion.

- Market Intelligence and Benchmarking with competition by being updated regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industries best practices.