Delhivery - Senior Manager - FC Operations - IIM/FMS/MDI/IIT/NIT

Key Responsibilities:

1. Oversee and control operations across the 6 - 10 FCs or 1-2 large sites in respective zones

2. Monitor client TATs daily and handle escalations from Client servicing teams

3. Review FC plans with regards to the following

- Manpower planning

- Capital expenditure (including IT assets)

- Consumables planning

4. Take ownership of FC P&L in respective zones

- Keep costs under control as per budgeted figures

- Meet with new clients to help them understand operations and ensure successful client start-up

- Meet with key existing clients to understand their issues and use the feedback to improve operations

5. Conduct RCA and investigations whenever any cases of mis-shipments arise and take necessary action. Conduct RCA and investigations whenever any cases of theft arise and take necessary action

6. Carry out routine audits across FCs to ensure compliance of the following -

- Operational SOPs

- Legal / regulatory compliances

- Health and Safety guidelines

7. Setup an interaction with external stakeholders - Courier partners / Vendors / Clients to gather competitive intelligence

8. Conduct RCAs for any safety incidents. Drive a culture of safety and ensure zero Loss Time Incidents in their zones.

9. Monitor the Reco (inventory adjustments) status for their zones and plan corrective actions in case targets are not met.

10. Responsible for designing and implementing improved processes or operational policies. Recommends changes to products, or services to fulfill customer needs to the quality team.

11. Capital Expenditure

- Generate capex requirements of individual FCs on a monthly basis.

- Carry out a basic evaluation of whether the capex is required or not at the FC level

- Collate capex requirement across multiple FCs and present the business case for approval in the 1st week of each month

Person Specifications- Skillsets/Education:

Educational Background

- MBA (Premier college) with 4+ years of experience / B.Tech. (Premier College)

- 6+ years of experience

Functional Skills

- Vendor Management, Project Management (Any relevant certification will be added advantage)

Experience

- 5-8 years Relevant exp in Logistics/Manufacturing industry Experience in SCM Operations/ Logistics Operations

Behavioral Skills -

- Good communication and analytical skills

- Excellent customer service skills in the areas of problem-solving, task prioritization and follow-up.

- Ability to work well in a team environment.

- Collaborate with internal and external resources in order to gain credibility with senior management.