Delhivery - Senior Manager - Capacity Building Team

Roles & Responsibilities :

- Synchronizes with the ground operations team as well as the Last Mile leadership team and other stakeholders to manage smooth last-mile operations LMA operations, by understanding the requirements and helping fix the gaps using different channels including recruitment drives, activations at ground level, & field hiring, etc.

- Ensuring and acquiring local vendors/retailers near the dispatch center of Delhivery at variable rates and keeping track of it.

- Ensuring the cost of delivery is low/optimized at the regional level by guiding the team/stakeholders/ business on negotiation with vendors and applying dynamic costs for last-mile delivery.

- Identifying opportunities to collaborate with government, non-government agencies/organizations, and private entities that further the goal of building a stable last-mile rider network in the region.

- Ensuring the data sanity of respective states assigned with rider agents count and capacity promised for dispatch is maintained and is readily available.

- Maintaining knowledge of trends and developments in the market, devising and presenting ideas and strategies.

- Ensuring basic hygiene updates of vendors with regards to the App, and Partner Management tool compliance.

- Conduct field visits to ensure effective acquisition and management of last-mile partners.

Person Specifications

- 6 - 8 years of experience (including Marketing experience either in activations/ BTL).

- Effective Communicator - written & verbal.

- Detail oriented as an individual and a TL.

- Delivers Results & has a strong bias for action - goes above and beyond to find solutions to the existing challenges and delivers beyond the same.

- Customer obsession

- Should be open to traveling and working in field.

- Leads with Empathy at all times.

- Comfortable in leveraging technology to improve the effectiveness of the recruiters under his/her span.

- Should have managed a team in their current/ past roles.