Delhivery - Senior Manager - Automation & Infrastructure

- Looking after PAN India automation equipment including Sorters and DWS systems of varying types, working principles & different vendors in terms of Maximizing uptime by minimizing Downtimes of the equipment due to breakdowns

- Keeping consistent track of Breakdowns ticketing system with respect to timely attending and closure of tickets with proper RCA of the issues and deriving actionable items for prevention of future breakdowns

- Closely monitoring the adherence to Scheduled maintenance of the equipment which needs to be done on daily, weekly & monthly basis with the help of a team of Sorter Operators and the respective vendor teams

- Monitoring the Open issues at site and actively closing them to ensure proper functioning of the systems and improve reliability of the equipment

- Looking for scope of improvements in the existing systems to improve the productivity, efficiency, safety, health & reliability of the equipment

- Monitoring the productivity and efficiency of the equipment based on key parameters like Rejections, Breakdowns, Dimensioning and weighing accuracies etc.

- Defining the work content, roles & responsibilities of the Sorter operations team giving due regard to maintenance of the equipment by daily maintenance, pointing out and closing the open issues, monitoring the key performance parameters & troubleshooting the equipment during breakdowns to reduce downtime.

- Training of the Sorter operators and the operations team regarding proper handling of the systems and operations of the automation equipment to maximize utilization and productivity and prevent breakdowns due to mishandling.

- Regular interaction with the site teams, sorter operators & vendor team to ensure seamless coordination and operations of the system align with implementation of the improvement and taking care of trouble cases

- Tracking and maintaining of Spare parts procured for the equipment at site by regular auditing and maintaining consumption list of the spares used up during breakdowns

- Tracking of the Spare replenishment from the vendors for the faulty spares to ensure regular availability of spares at site.