Delhivery - Senior Associate - Collections

Job Responsibilities :

- Monitor accounts to identify outstanding debts

- Taking proactive role in managing and collecting debts

- Investigate historical data for each debt/ invoice

- Follow up with clients for overdue payments

- Take actions to encourage timely debt payments

- Resolve billing and customer credit issues

- Update account status records and collection efforts

- Report on collection activity and accounts receivable status

- Make notifications in client accounts of interactions, such as payments or purchasing activities

- Reply promptly to client queries and concerns received by email, telecall or any written communication

Requirements :

Require 3 - 5 years experience working within an accounts receivable/ credit control environment candidates for a Collections role & will also need to demonstrate the following qualities :

- Proven experience as a Collection Specialist or similar role

- Knowledge of billing procedures and collection techniques

- Working knowledge of MS Office - Excel/ Spreadsheets

- Comfortable working with targets

- Excellent communication skills (written and oral)

- Excellent time management skills and ability to prioritise a demanding workload

- Negotiation Skills

Education & Work Experience :

- Degree in finance or equivalent

- 3+ yrs of work experience