Delhivery - Manager - Key Accounts

Hiring for a role of Manager- Key Accounts for Gurgaon | Delhivery Ltd

Roles and Responsibilities :

- Nurturing client relationships, building Positive client experience and maintaining strong client relationships, retaining the business, and identifying growth opportunities

- Create a client success roadmap - A clear roadmap of the client's experience across all touchpoints. i.e., Transition Plan for new onboarding, client engagement model, service precisions & SOP management, etc

- Cross-Selling and Up-selling to the client base and growing the account to achieve the targets

- Conducting business reviews with clients and focusing on service delivery experience

- Achieving client relationship targets and KPI's

- Liaising with internal departments to ensure client requirements are fulfilled

- Escalating and resolving areas of concern as raised by clients.

- Monitoring performance against service level agreements and flagging potential issues for timely resolution

Desired Skills and Experience :

- Strong in Program Management and data analytics. Advance Excel and SQL are mandatory

- Preferred to have knowledge of the e-commerce Industry

- 2-3 Years of experience in Account Management and CX analytics

- Strong Interpersonal Skills

- Proactive and self-driven with a great sense of ownership

- Strong problem solving & Prioritization skills with an eye for detail.

- Good in negotiation and persuasion.