Delhivery - Key Account Manager

Position:- Manager

Experience:- 3-8 years

Responsibilities:

- Diligently handling a dedicated portfolio of key accounts

- Plan and execute strategic initiatives to improve customer experience and sales

- Develop an in-depth understanding of the account, their business, and key stakeholders, build a complete understanding of the client's needs & expectations

- Develop a long-term and trusting relationship with key stakeholders

- Resolving client's key issues and complaints, driving solutions and timelines

- Managing communication between client and internal stakeholders of the DLV

- Understanding account margins, costs, revenue.

- Improving account revenue by effective up-selling and cross-selling

- Track Services offered and quality to ensure the highest quality of deliverables are being produced on time

- Plan and implement ideas to improve operational efficiency

- Presenting reports to senior management on account progress, goals, and weekly, monthly & quarterly initiatives

Critical Skills

- Data Specialist Compiling, Analyzing, and Reporting sales/performance data

- Interpret complex data and develop impactful presentations for senior management

- Extensive knowledge of MS Excel, Google Sheets, CRM tools, Powerpoint, etc.

- Ability to collaborate with key stakeholders within the business on key sales requirements.