Delhivery - Director - Sales

About OS1 :

OS1 is a technology platform to enable businesses with an ecosystem of software tools and applications that can help them achieve speed, scale and accuracy of logistics operations. These tools - developed in-house by Delhivery, have been instrumental in the company achieving best-in-class growth and operational efficiency over the last 10+ years, and are now available via the OS1 platform as easy to access SaaS and API-based solutions. These solutions help businesses to quickly connect, streamline, and grow their operations. We are looking forward to substantial growth in India, and globally through these new technology solutions.

DispatchOne - a last mile delivery management application, is the first such application that has been launched on OS1. Targeted primarily at in-city dispatch operations, it helps businesses automate and optimize dispatch operations, get real-time visibility and reduce overall cost of operations.

About the Role :

- As Sales Director, DispatchOne you will play a pivotal role in shaping the sales function from the ground up. You will be responsible for building and leading the sales team, securing the initial set of clients, and crafting a comprehensive sales strategy to drive business growth. You will work closely with the Product, Engineering and Marketing teams in providing insights that will help tune the product and position for the right market fit.

- The incumbent will define the sales roadmap, identify target companies, and ensure the successful setup of the sales support ecosystem as the team scales. The role allows for the person to define the early stage growth roadmap, shape the company's market presence and establish foundation for sustainable expansion.

Key Responsibilities :

- Sales Strategy Development: Define a comprehensive sales strategy aligned with the overall growth objectives, identifying target industries and client segments within the logistics domain.

- Client Acquisition: Drive client acquisition efforts, leveraging industry networks and outreach to secure the initial set of clients and establish a strong market presence.

- Sales Roadmap Definition: Develop a clear and actionable sales roadmap, outlining key milestones, performance indicators, and growth projections to guide the sales team's efforts.

- Collaborate with cross-functional teams to refine and optimize the product messaging, pricing strategies, and value proposition based on market feedback.

- Client Relationship Management: Foster strong relationships with key clients, understanding their needs, addressing concerns, and positioning the company as a trusted partner.

- Sales Support Ecosystem: Establish and manage the sales support ecosystem, including customer service, analytics, and other relevant teams, to ensure seamless client experiences and data-driven decision-making.

- Performance Analytics: Implement robust sales performance tracking and reporting mechanisms, regularly assessing progress against targets and using data insights to refine strategies.

- Team Leadership: Grow the sales team, providing guidance, training, and mentorship to ensure high performance and alignment with the company's mission.

Key Requirements :

- 8-10 yrs. of experience in developing and executing sales and go-to-market plans and teams for SaaS businesses, across mid-market/ SME and Enterprise clients

- Proficient in the logistics industry, especially last mile logistics - its challenges, trends, and opportunities, and ability to define a unique value proposition for DispatchOne

- Strong ability to develop and execute a comprehensive sales strategy, including market analysis, target identification, and revenue forecasting

- Self-starter, who can organize quickly, and under ambiguous circumstances, to take ownership of managing cross-functional projects; Result driven approach to problem solving with a track record of driving growth initiatives

- Clear and succinct communication - ability to take complex, ambitious topics and create compelling narratives for different audiences

- Strong analytical skills, and a technology/ engineering mindset to understand technical product details