Delhivery - Director - Gateway Operations

Delhivery - Director - Gateway Operations || Guwahati

- Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail)

- Proper implementation of the policies and also is a part of audit team to find gaps and provide time to time solutions

- Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments

- Maintain the SLA for each and every shipment to be received at customer premises within scheduled time.

- Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems

- Manage and improve scheduling metrics to identify trends and shortcomings and drive scheduling accuracy

- Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholder's expectations and concerns

- Responsible for all the SLA's & TAT are maintained.

- Responsible for reduction in cost and increase in productivity for the region/facility

- Finalization of FM sites manpower, fleet, training, resource planning

- Handles manpower planning, fleet management, load feeding based on fleet plan for the DPCs team

- Plans and monitors incoming bags, inbound & outbound TAT performance in PCs

- Manages pickups from clients/vendors, processing (2 hrs) and connection to respective cities

- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.

- Plans the new PC's based on volume increase

- Impart behavioral & soft skills training to the team as and when required.

- Benchmarking with Competition by updating regarding First Mile Delivery solutions, coping up with latest trends, innovations and industry best practices

- Monitoring security parameters across region and ensures no unlawful activity occurs