Delhivery - Director - Gateway/Hub Operations

- Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail)

- Manage the weekly creation and daily management of the linehaul schedule and associated systems

- Proper implementation of the policies and is a part of audit team to find gaps and provide time to time solutions

- Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments

- Maintain the shipment records for each client

- Maintain the SLA for each shipment to be received at customer premises within scheduled time.

- Work with forecasting team to drive improvement of the base forecast

- Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems

- Manage and improve scheduling metrics to identify trends and shortcomings and drive scheduling accuracy

- Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholder's expectations and concerns .

- Manages pickups from clients/vendors, processing (2hrs) and connection to respective cities

- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.

- Benchmarking with Competition by updating regarding First Mile Delivery solutions, coping up with latest trends, innovations and industry best practices

- Monitoring security parameters across region and ensures no unlawful activity occurs