Job Responsibilities:

- Drive all expansion related activities for the Delhivery Partner Program

- Identify and iterate for optimum channel and churn management

- Strong understanding of the partner, including partner economics, solution development and strategic priorities to drive new business opportunities

- Ensure stability and flexibility of the network and limit points of failure for better risk management

- Responsibilities include service excellence, liaising with internal operational teams, handling systemic and structural issues, audit and COD compliance, risk management and payments

- Manages the performance of partners ensuring ongoing compliance with all aspects of the service level agreement and contract

- Includes communicating and implementing new standards and performance expectations relating to training, service or procedural changes as needed

- Liaising with multiple teams, such as Finance & Customer Service and HQ for smooth operations

- Negotiates competitive rates and service expectations with local service providers. Manages their ongoing performing to ensure optimum service levels are consistently achieved

- Manages the budget ensuring that all costs are regularly reviewed and controlled within agreed limits.

- Provides management with accurate & timely reporting and analysis of operational performance. Participates in benchmarking or process improvement initiatives.

Qualifications: Work experience of at least 8-9 years preferred, franchisee management experience is a bonus

Skills & Competency:

- Experience working with external vendors and partners

- Non-negotiable ownership skills

- Must be a skilled communicator

- Ability to manage partner relationships

- Ability to articulate complex concepts to cross functional audiences

- Must demonstrate leadership and possess strong mentoring drive

- Open to travel within India

- Must be extremely resourceful and analytical

- Proven track record of leading large and distributed teams