Principal Responsibilities :
- Develop training plan for the organization aligning the purpose, vision, and business priorities
- Conduct Training Needs Analysis through Performance Appraisals, Customer Feedback, Attrition report, etc.
- Partnering with key stakeholders to drive new training initiatives & cater to existing training needs of the organization
- Formulate & execute the annual and monthly training calendar
- Ensuring completion of Induction program for the new joiners in the organization within stipulated time frame
- Deliver & facilitate training sessions on Customer Service Excellence, Retail Selling Skills, Product Training & Leadership Skills
- Conduct periodic Training Audits at the shop floor to ensure high level of service standards
- Prepare annual training budget and ensuring that the training expenses are in-line with it
- Conduct Train the trainer certification workshop for team leaders
- Review monthly training plan of the departments, monitoring "on the job' training and provide structured feedback to the trainers
- Maintain monthly and annual training MIS
- Liaise with external training institutions to drive functional and leadership training needs
Skills & Competencies:
- Exceptional organizational skills & attention to detail
- Proven ability to effectively communicate with people at all levels
- Shows drive, stamina, and the capacity to work hard
- Customer service focused
- Retail/ Hospitality Acumen
- Commercial Excellence
- Self & staff development
- Persuasive oral and written communication
- Teamwork
Education & Qualifications:
- Graduate (any stream)/ MBA (Human Resource)
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