delaStream - Functional Consultant - JDA WFM

We are recruitment consultants and looking for the position to be filled in for a company/organisation which is an established name in software development services. This company is engaged in doing cutting edge enterprise level software development for various client across The United States and is based out of Atlanta region.

Job Description:

The Functional Consultant is responsible for applying knowledge and expertise around the JDA WMS and WFM (Workforce Management) products and services in order to drive design, configuration, and implementation for specific client solutions. The Functional Consultant is able to work independently, as well as with a team, client, and development resources, in a professional manner.

Principle Responsibilities:

1. Assist in assessing customer business needs and design and configure appropriate solution document as is and to be processes.

2. Assist customers with testing, as appropriate based on the JDA/RedPrairie solution being deployed.

3. Assist in the development of enhancement specifications for custom development.

4. Creates or obtains test scripts to validate functionality against design requirements to ensure customer expectations are fulfilled.

5. Documents testing results and reports bugs, fixes or changes required to Software Analyst. Provides information by collecting, analyzing, and summarizing development and service issues. 6. Develops solutions by studying information needs; conferring with Project.

7. Develops solutions by studying information needs; conferring with Project Leads and Software Analyst; studying systems flow and work processes; investigating problem areas.

8. Ensures a suitable test environment and supporting data is available, prepared and scheduled for functional testing.

9. Provide help desk/support training for the client's solution.

10. Responsible for issue tracking, analysis, and resolutions.

11. Assist in functional end user training.

12. Provide go-live operations support.

13. Guide business users on the operation of the application and the administration of business processes, reference data, etc.

14. Initiates Task in Jira for reporting and time tracking.

15. Develops solutions by studying information needs; conferring with Project Leads and Software Analyst; studying systems flow and work processes; investigating problem areas; following the software development lifecycle.

Skills & Requirement:

1. 5+ years of experience in documenting process flows and operational procedures.

2. Ability to handle multiple and changing priorities and multiple customers.

3. Ability to work alone as well as in team/cooperative efforts.

4. Ability to present complex information to individuals and small groups.

5. Ability to conduct effective meetings.

6. Excellent problem-solving skills, particularly with regard to anticipating and solving problems, issues, or concerns before they occur or become critical.

7. Working knowledge of standard Microsoft Office applications (Word, Excel, etc.).