DealShare - Cluster Manager - Operations

About DealShare (www.dealshare.in):

DealShare is a social ecommerce platform for your daily essentials such and F&B, General merchandise and electronics. We are on a mission to re-invent e-retail for the next billion users. Dealshare has 2 MN customers across Rajasthan, Gujarat, Maharashtra, Karnataka and Delhi NCR with monthly transactions of 1.2 million and annual GMV of USD 60MN.

Our aim is to open our operations in 100 cities across India and annual GMV of USD 1 Billion by end of the year. DealShare has raised series C funding of USD 21 Mn with key investors like WestBridge Capital, Falcon Edge Capital, Matrix Partners India, Omidyar Network, Z3 Partners and Partners of DST Global.

We are a fast growing, friendly and supportive team looking for passionate problem solvers to disrupt e-retails for the digital bharat.

Position : Cluster Manager

Roles & Responsibilities :

Last Mile Execution :

- Own the city's multiple Hub's operations - Delivery through Hubs for Last Mile

- Ensuring that the KPI's are achieved. Manage stakeholders (i.e. warehouse managers, Hub Managers, logistics, buyers, CS, planning etc).

- Recruit and groom Hub Managers and their team for high performance output.

- Drive business with focus on rapid scale and cost efficiencies. Also, recommending the locations for the new Hubs to balance the Cost/TAT metrics

Partner Relations :

- Develop logistics partnership, negotiate contracts and manage logistic network performance.

- Identify and resolve problem areas for customers and logistic partners for consistent and transparent delivery experience.

- Scaling the Last mile operations in accordance with the growth plan of the business.

Analytics :

Utilize order fulfilment data to understand customer expectations from the Last mile perspective. Identify areas of improvement and new solutions to deliver consistent and cost-effective logistics services

Develop and Optimize Processes :

- Take big picture ideas and break them into actionable steps with progressive timelines for completion.

- Ensure the SOPs adherence across the Hubs throughHub Managers

Product Improvement :

- Work closely with city heads to help automate processes develop new features which could assist in intelligently scaling a vibrant business

Compliances :

- Own safety, compliance, documentation and reporting activities for the Hubs

- Respond to inquiries raised by business teams and official bodies

- Provide quality and compliance related coaching and mentoring to team members for capability building