Dealer Network Manager - Customer Service - OEM Insurance

The details are :

Position : Dealer Network Manager

Department : CS Motor - Network Management

Vertical : OEM.

Reporting to : VP.

Work Location : Bangalore.

Work Days : 5.

Job profile : Handling Channel Services, Dealer Network Expansion, Customer Service and Support.

Roles and Responsibilities :

1. Need to Identify strong non-dealer garage network for efficient motor claim settlement.

2. Should be able to evaluate 4W/2W/CV Garage Performance / Manpower / Infrastructure Parameters.

3. Handle vendor creation process.

4. Regular garage audit.

5. Negotiate better discounts with garages and increase VAS for the customers.

6. Keeping up the customer satisfaction score & NPS of garages.

7. Understanding of garage function, quality control, process enhancement, improved customer experience, training to garages.

Candidate Requirement :

- B.E / B.Tech professionals with 4+ years of experience in After Sales Service and Dealer network expansion.

- Experience as Customer Care Manager / Customer Support Manager with Automobile / Automotive industry.

Note : Above mentioned description is the GIST. Detailed discussion will happen during the interview.