DCDC Kidney Care - Vice President - Operations

DCDC Kidney Care (www.dcdc.co.in) is a pure play dialysis network with the mission of reshaping dialysis care in India and beyond. It is India's largest chain of kidney care clinics with 100 centres across India. Each DCDC Kidney Care center is a one stop shop for all of a kidney patient's needs.

Job Description :

Reporting to the Founder & CEO, the key accountabilities will be :

- Develop and improve relationships with key stakeholders and nephrologists at partner hospitals

Quality Improvement :

- Refine clinical and non-clinical processes with a view to standardize operations across all centers and facilitate rapid growth

- Ensure adherence to quality standards in the unit operations

- Ensure implementation of Clinical and administrative protocol

Strategic Planning & Performance Management :

- Ensure optimum utilization of facilities & services

- Monitor the key performance indicators of the centers and initiate corrective action, whenever necessary

- Identifying performance targets & accountabilities, reviewing & evaluating performance against the targets, identifying & addressing deviations & its relevant causes.

- Is responsible for bottom line profitability and revenue generation as per target of the units & procedures

- Plan and implement up-gradation of the unit facilities, product equipment and services

- Implementing the Performance Appraisal Plan for the Operations staff, Finalization of KRAS, Evaluating & providing feedback

- To enhance profit margins through driving cost reduction across consumables, staff and utilities

Administrative and team management responsibilities :

- Lead and Mentor operations managers in North; Define job responsibilities for operations managers across all levels (centers, clusters, zones)

- Ensures relevant statutory requirements and norms are met so as to achieve efficiency of business operations

- Handling all minor and major operational issues on a day to day basis with the help of team, but also be available 24/7 for urgent issues

- Monitoring & reviewing all patient related services to ensure a high degree of customer satisfaction