29/08 Nikita Patkar
Client Services at DBS Bank

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DBS Bank - Senior Associate - Branch Operations (11-15 yrs)

Rajkot Job Code: 737498

Key Accountabilities :

- Job holder is responsible for entire Operations of the Branch as per defined Job responsibilities.

- Ensure adherence with laid down processes and controls and manage Operational Risk for the Branch.

- Adherence to agreed TATs with Business thereby ensuring customer satisfaction.

- Compliance with all regulatory and internal guidelines and policies relevant to T&O.

- Manage audit at Branch and ensure minimum satisfactory rating at all times.

- Ensure smooth functioning of the Branch by supervising activities relating to Facilities Management, IT, CRESA, GPS at a branch level.

Job Duties & responsibilities :

- Manage & control all operational functions of the Branch and define roles and responsibilities clearly for all team members.

- Ensure adequate coordination with centralized operations teams to maintain high-quality service and customer satisfaction.

- Ensure timely receipt and submission of regulatory and other reports by/from the Branch.

- Monitor SLAs with all the Central Operations units.

- Participate in all critical system enhancement and process improvement exercises within T&O.

- Identify areas where productivity enhancement and cost reduction initiatives can be introduced.

- Any other responsibilities as assigned by Head T&O from time to time.

Experience :

- Minimum 11 to 15 years experience in General Branch Banking Operations out which at least 5 years in a senior/leadership capacity.

Education / Preferred Qualifications :

The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.

Women-friendly workplace:

Maternity and Paternity Benefits

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