Data Quality Professional - KPO

Job Purpose

Auditing, Researching, Validating, Correcting and Maintaining People, Company and Assignment records in our global database - Orchestra, from a Quality and Knowledge Management standpoint. Ensuring that the available information in Orchestra is always accurate and up-to-date at all times. The team works on various Processes/Projects which are critical from the Business point of view and are directional in nature. Ability to deliver seamless quality is a key pre-requisite along with stability since these are knowledge based processes and the learning curves are really long.

Key Responsibilities and Accountabilities

- Creating and Maintaining Global Assignments/Industry Coding of Assignments.

- Identifying People Duplicates and merging them to ensure that duplicates are eliminated.

- Auditing of Closed Assignments to ensure that business critical information and documents are available in each closed Assignment record.

- Researching Company databases/websites and building company structures in Orchestra for all Industrial Verticals from a cleansing/de-duplication point of view and also to ensure that the Off-limits are respected.

- Business & activity coding of people work histories, Assignments and Companies

- Supporting the global Offices with Data Quality Support to ensure that the quality of data which goes into the system is accurate and validated.

- Communicating with global colleagues via Audio and Video calls, Lync chats and Outlook emails.

- Working on generating meaningful reports using MS-Excel.

- Handling multiple ad-hoc project requests to support the core business.

- Data Quality management

Skills Required

- Personality: Self-driven, results-oriented with a positive outlook and a clear focus on high quality. A natural forward planner who critically assesses own performance. Reliable, tolerant, and determined. Able to get on with others and be a team-player

- Attitude: Tenacious, results-oriented, hands-on, meticulous attention to detail, ability to multi-task and set priorities, strong customer service focus, good team player, a mature and professional demeanour.

- Accuracy is the key word here and people having experience in data clean- up or maintenance of large-scale disparate databases would be preferred.

- Eye for detail: Ability to spot nuances of the job and understand each task in its totality. Ability to be able to take good decisions bearing in mind the bigger picture (bigger organizational goal).

- Team Work: Should be able to adapt himself/ herself in a team & show positive team spirit

- Quick learner: Should be able to grasp things quickly and relate. Should be able to ask the right kind of questions.

- Strong communication skills: Strong conversational ability and fluency written and spoken English is a must.

- Computer savvy including good knowledge of MS-Office, ability to use online databases, search engines and websites to search for information; a conceptual understanding of data models and/or familiarity with data base administration tasks will be a definite plus.

- Business knowledge: knowledge of global markets and companies, industrial verticals, industry classifications, levels of management, positions and roles.

- Experience: 1-2 years of work experience in any industry performing a similar or a related role. Previous tenures of any duration at organisations involved in information, research, management consulting, Database management products, or online library and information services would be highly desirable.

- Timing: Willingness to work in shifts (includes night shifts).

- Education: Graduate/ Post Graduate