Data Operations Leader - BFSI

Position : Data Operations Leader

Education: Any

Location: Mumbai

Job Description:

Overall primary purpose of the role:

- The role holder is responsible for the leadership and execution of data operations for the microfinance, retail lending and possibly commercial lending and all other data sources that Company will acquire in order to meet business goals and maximize operational efficiencies.

- Accountable to incorporate new data sources into core data assets and manage data vendor relationships with respect to on boarding, data quality and contracted usage

- Support data quality and accuracy through alignment or establishment of international best practices and standards.

- Execute world class data boarding, processing (including quality/cleansing, standardization, update and reciprocity) and loading of data to data store(s) with minimal rejection rates and with established service level agreements(SLA) for time to file.

- Recommend improved, measurable and sustainable data execution solutions as well as identify further opportunities for improvement.

- Assist business owners and process owners with identifying, scoping, and financially justifying data initiatives that align with the business strategic plan.

- Evaluation of all data proposed projects and their deliverables regarding suggested impact, optimization of their corresponding data processing execution.

- Partner with Products and Technology to improve Hit Rate performance

- Data tracking: responsible to produce and distribute executive reports to help data management decisions (records by type, data reporting members, delayed data submissions, data load queues etc)

- Lead the Data Operations team consisting of 3 inhouse and 1 outsourced resources (currently)

Essential Job Functions:

The essential functions/tasks associated with the role:

- Provide leadership to Operation Managers:

- Define and execute short and long term strategies and plans in line with company's objectives.

- Set in place goals to improve service and time to file

- Identify opportunities for improvement for better efficiency and quality.

- Develop inter-department relationships and communication with all areas of the business and with members

- Build an empowered, self directed, high performance management team:

- Align needs and priorities and plans with corporate direction.

- Establish procedures and controls for efficient performance and ensure methods are reviewed and updated on a continuous basis.

- Identify staffing requirements.

- Manage by objectives and changing priorities. Manage overall corporate standards and establish productivity and quality control standards. Knowledge Areas

Products:

- Detailed knowledge of Company products and services

- Understanding of lending products and data capture realities within the Indian Banking and MFI environment

Processes:

- Knowledge of credit risk/operational processes within a lending institution is a definite plus

Legislation:

- Understanding of the CICRA (2005). Not essential but needs to be learnt on the job

Technology:

- Appreciation and working with technology is a key requirement. Knowledge of database specific technology like SQL, RDBMS is a plus. Professional Competencies

Problem Solving:

- Understands and interprets stakeholder and client requirements and makes recommendations that best support their strategies

- Works with various teams and individuals in the business to develop appropriate solutions based on capacity, available resources and technological capability

- Interfaces with sales and development teams to ensure problem resolution of business and customer requirements/solutions

- Can switch between tactical and strategic thinking

Communicates Effectively:

- Can persuade internal and external stakeholders to make customer solutions a priority

- Builds consensus within formal and informal settings

- Presents solutions and propositions to audiences

- Professional presentation in both written and oral communication.

Manages Relationships:

- Anticipates stakeholder requirements, upcoming needs and pro-actively manages concerns

- Maintains contact with key stakeholders to ensure they are kept up to date with status

- Follows up with customer and key stakeholders during and after the delivery of services to ensure their needs have been met

- Listens to and incorporates requirements of customers.

- Works effectively with a team of people with varying degrees of knowledge (internal and external)

Leadership and Management:

- Through effective leadership, fosters leadership qualities in those who you manage.

- Builds a learning conducive environment

- Resilient and demonstrate confidence in extremely challenging circumstances

Learning on the Fly:

- Learns quickly when facing new problems

- Analyzes both successes and failure for clues to improvement

- Experiments and tries unconventional approaches to find solutions

- Enjoys the challenge of unfamiliar tasks

- Quickly grasps the essence and the underlying structure of anything Experience Requirements

- 10-12 years of experience

- Retail lending organizations are a must

- Demonstrable results in process improvement and programme management

- Proven successful business intelligence/retail banking credit risk or collections operations