Daffodil Software - Manager - Customer Success

Experience

- 6+ years of proven work experience in sales management, key account management, or relevant experience

Education :

- Bachelor's degree in marketing, business administration, sales, or relevant field; Master's degree preferred

Responsibilities :

- Diligently handling a dedicated portfolio of key accounts to:

- Build a complete understanding of client's needs and expectations

- Develop a long-term and trusting relationship with key stakeholders

- Resolving client's key issues and complaints

- Managing communication between client and internal stakeholders

- Staying on top of client's needs, vision, IT roadmap and any anticipated deviations

- Develop an in-depth understanding of the account, their business, and key stakeholders

- Improving per account revenue by effective up-selling and cross-selling

- Grab a higher share of client's annual IT spend by pitching relevant services and broadening their required product portfolio base

- Track delivery timelines and quality to ensure highest quality of deliverables are being produced on time

- Presenting reports to senior management on account progress, goals and quarterly initiatives

Requirements :

- Goal-oriented, organized team player able to manage conflict

- Able to mentor, encourage and lead a team

- Self-motivated and self-driven

- Excellent interpersonal relationship skills

- Ability to analyze data and sales statistics and translate them into better strategy

- Excellent verbal and written communication skills

- Superior MS Excel and PowerPoint skills

- Strong negotiation skills, with ability to follow-through on client contracts

- Proven results of delivering client solutions and meeting sales goals