Daffodil Software - Key Account Manager

The Opportunity :

We are looking for an experienced Senior Key Accounts Manager, who will be responsible for managing key accounts, maintaining a long-term relationship with accounts and maximizing sales opportunities within them.

What You'll Do ?

- Build a complete understanding of the client's needs and expectations

- Develop a long-term and trusting relationship with key stakeholders

- Resolving client's key issues and complaints

- Managing communication between client and internal stakeholders

- Staying on top of client's needs, vision, IT roadmap and any anticipated deviations

- Develop an in-depth understanding of the account, their business, and key stakeholders

- Improving per account revenue by effective up-selling and cross-selling

- Grab a higher share of client's annual IT spend by pitching relevant services and broadening their required product portfolio base

- Track delivery timelines and quality to ensure the highest quality of deliverables are being produced on time

- Presenting reports to senior management on account progress, goals and quarterly initiatives

Who will be a good fit ?

- Able to mentor, encourage and lead a team

- Ability to analyze data and sales statistics and translate them into better strategy

- Strong negotiation skills, with ability to follow-through on client contracts

- Proven results of delivering client solutions and meeting sales goals