DADJ Global - Implementation Consultant - Hotel Systems

Implementation Consultant - Hotel Systems (OPERA)- Immediate Joiner

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Responsibilities :

- We are looking for a passionate Implementation Consultant to deliver our portfolio of solutions into our hotel customers.

- The Implementation Consultant's primary purpose is to provide the delivery of our Hospitality OPERA technology suite to our customers. The Implementation Consultant provides guidance on implementation, configuration, training and go live practices. Working in conjunction with Sales & Presales representatives, Hotel Consulting Implementation Manager, Project Management team, and other team leaders. You will operate under minimal supervision and achieve results through strong subject matter expertise, leadership, collaboration and teamwork. The ability to communicate effectively internally and with our customers organization is a must.

- The successful applicant will be responsible for the installation and configuration activities, manager and end-user training, customer live processes and post live assistance. These activities are performed either on premises or remotely.

- The Implementation Consultant is a key team member for a successful project delivery and works very closely with the Project Manager to keep all project stakeholders informed of progress and challenges with the delivery activities on a regular basis through to successful project completion.

- Part of this role is taking ownership of the completion and maintenance of all company paperwork in a timely, accurate and efficient manner in line with guidelines. We expect this person to attend any relevant training course which is set to improve knowledge and expertise on the Hospitality solutions.

The role:

- This role is within the Consulting department of Hospitality, providing on site effective training solutions from database configuration, application training, through to the customer live process. Ensuring at all times that the companies process and control measures are adhered to-

- Conduct formal workshops with the client to agree the solution design, displaying knowledge of the business environment in defining the customer's needs.

- Consultants should be capable of managing situations and challenges as they arise, with a clear and analytical approach to problem solving.

- Consultants must be able to provide updates of progress to the Project Manager on a regular basis

- Travel to customer premises both in and outside of normal working hours.

- To carry out other appropriate scheduled, work, tasks and duties in any of the company premises as and when required.

- To complete and maintain all company administration in an accurate and efficient manner in line with the company's guidelines.

- To be responsible and accountable for company assets in your possession.

- As part of a project team actively take control of the project delivery components that you are responsible for and see these through to successful completion.

- Document any faults, features or site specific items/ issues as and when requested and also in line with the company's processes.

- Maintain and enhance the company image by acting professionally at all times.

- Adhere to and follow all procedures accurately and efficiently.

- Attend any relevant meetings as and when required.

- Attend any relevant training course which is set to improve knowledge on the company's or associated applications.

Essential Skills, Education and Work Experience :

- At least 3 years' experience in the Hotel industry working in a front of house role is a minimum requirement.

- A strong experience with IT solutions implementation in the Hotel or Hospitality Sector is desirable but not essential.

- The position requires to be fluent in English. Every additional language is a plus as many of the teams involved are spread across the world.