Cyble - Technical Account Manager

Job Description:

Cyble is committed to delivering exceptional threat intelligence solutions and support to our clients, ensuring their success and satisfaction.

As part of our dedicated team, the Technical Account Manager will play a crucial role in providing technical expertise, support, and guidance to our enterprise partners, fostering strong relationships and driving mutual growth and success.

Responsibilities:

Technical Consultation:

- Provide expert technical guidance and consultation to enterprise partners on the implementation, integration, and optimization of Cyble's products or services.

- Collaborate with internal technical teams to address partner-specific requirements and challenges, ensuring alignment with partner objectives and expectations.

- Understand Partner Business

- Gain a deep understanding of the partner's business model, goals, and challenges.

- Identify areas where Cyble's technical solutions can directly address their customers' pain points or enhance their offerings.

Product Knowledge:

- Stay up-to-date with Cyble's products and services, as well as upcoming releases and features.

- Be able to articulate how these offerings provide value and solve specific problems for the partner.

Build Strong Relationships:

- Foster strong relationships with key stakeholders across partner organizations, including technical teams, decision-makers, and executives.

- Regularly communicate and engage in both formal and informal settings.

Provide Technical Enablement:

- Offer training sessions and workshops to ensure that the partner's technical teams fully understand Cyble products and can effectively implement them.

- Address any technical challenges promptly to ensure a smooth integration process.

Collaborate on Solutions:

- Work closely with partners to identify opportunities for joint solutions or integrations.

- Position Cyble products as part of a comprehensive solution that addresses a broader set of needs.

Metrics and Performance Tracking:

- Establish clear performance metrics and key performance indicators (KPIs) for the partnership.

- Regularly review and analyze these metrics to identify areas for improvement and growth.

Strategic Planning:

- Collaborate with partners on joint business plans that align with their goals and revenue targets.

- Identify market trends and help partners position themselves effectively in the market.

Advocate for Partners

- Internally champion your partners, showcasing their success stories and contributions.

- Advocate their needs within Cyble to ensure they receive necessary support.

Continuous Improvement:

- Seek feedback from partners on support and products/services to continuously improve Cyble's services and strengthen the partnership.

Staying Competitive:

- Keep an eye on the competitive landscape and be aware of industry trends.

- Position your offerings as innovative and competitive within the market.

Technical Support:

- Serve as an advocate for enterprise partners within Cyble, facilitating prompt resolution of technical issues, incidents, and service requests.

- Provide proactive guidance and recommendations to optimize partner environments, enhance performance, and mitigate risks.

Performance Monitoring and Reporting:

- Monitor the performance and health of partner deployments, proactively identifying potential issues or areas for improvement.

- Generate regular reports and dashboards to communicate key metrics, insights, and recommendations to enterprise partners and internal stakeholders.

Requirements:

- Master's or bachelor's degree in computer science, Information Technology, or related field.

- Proven 7 years or more experience in a technical account management, solutions engineering, or consulting role, preferably in a cybersecurity environment.

- Strong technical background with expertise in threat intelligence.

- Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.

- Demonstrated project management skills, with the ability to lead complex, multidisciplinary projects and drive them to successful completion.

- Customer-centric mindset with a passion for delivering exceptional service and value to enterprise partners.

- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and adapting to changing business needs.