Customer Support Specialist/Sales Coordinator - Consumer Durables

Customer Support Specialist - Sales Coordinator

Responsibilities :

- Develop maximum sales potential out of assigned customers through good customer service techniques, knowledge of the company's products and services

- Apply knowledge of company products/services to efficiently process customer information and respond to inquiries, concerns and complaints in a diplomatic manner

- Ensure orders are entered and moved through the system to shipping accurately and promptly

- Apply correct prices and discounts after seeking or receiving proper approvals

- Support global key accounts and accounts with special requirements

- Increase sales by upselling or cross selling where appropriate

- Remain current on product information and product updates through available resources

- Analyze customer accounts and promptly make corrections and/or modifications to files

- Maintain updated, organized files on all assigned customers to include sales orders

- Contact customers to obtain missing information or data to ensure an accurate customer database

- Assist other co-workers in the department as needed

- Support with achievement of relevant KPI targets.

- Provide repair service customer support

- Improve global customer master data consistency and support standardized workflows for maintenance required for further progression of dependent tools and meaningful reporting

Requirements :

- Strong PC Skills in MS Office, JD Edwards (preferred)

- Superior customer service attitude; able to handle difficult customers with diplomacy and tact

- Excellent communication (oral and written) skills and excellent phone skills

- Excellent interpersonal skills

- Strong, accurate data entry skills

- Good organizational skills with excellent follow-through

- Good problem-solving skills

- Previous experience with export documentation

- Moderate product knowledge in Consumer products

- Understanding and experience in customer specific portals related to order process, logistics and delivery booking , slots

- Understanding of box moving business