12/07 Suraya Siah
Recruiter at Arcent Global

Views:275 Applications:25 Rec. Actions:Recruiter Actions:10

Customer Success Manager - Software Firm (15-20 yrs)

Noida Job Code: 719830

Our Client is currently looking for an experienced Customer Success Manager who can lead the post sales technical support team. This opportunity requires someone with strong experience in driving country wide customer success or post-sales support function, skills to listen and understand customer challenges and build trust among customer community.

Job Responsibilities:

- Would be responsible for managing Technical Support division

- Resource, Infrastructure and Competency Development Planning for the technical support division

- Recruit, mentor and manage team of technical support executives

- Drive smooth execution of Technical Support requirements, ensuring effective utilization of technology by users and leading to Customer's Satisfaction

- Define process for complete end-to-end monitoring of the technical support program including feedback & customer Satisfaction Surveys; ensuring that statutory support requirements are met

- Implement, Utilize and Maintain the Technical Support System

- Organize Technical Workshops & Seminars for awareness & keeping users updated on technology

- Collaborate with Regional Sales and Presales team to drive efficient customer support

- Collaborate with company's Product Experts and Technical Support Teams

- Manage Internal and External trainings and partner products

Desired Qualification and Experience:

- Post graduate in Engineering or Science OR Engineering Graduate with MBA

- Overall industry experience of 15+ years in GIS Industry

- Should have at least 5 years of experience in managing customer technical support function and team of support executives

- Excellent Customer Management and Communication Skills

- Proven Team Management Skills

- Experience on ArcGIS Suite of Products

- ArcGIS Certification

Interested Candidates can also call at 9810994044( Suraya )

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.