Customer Success Manager - SaaS

Roles & responsibilities :

- Business Advisor to our clients working towards achieving their business goals and success metrics.

- Goal-oriented and data-driven to actively track bot performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience.

- Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer references & reviews.

- Work closely with cross-functional teams, internal and external with ease to drive these goals.

- Passionate about Customer Experience and ability to be an active voice in guiding Product Roadmap.

- Excellent communication and presentation skills. Remember communication is not what you say but what the other person understands.

- Be a cultural champion and energy driver.

Skills expertise and experience:

- 4-8 years of experience in Customer Success in SaaS.

- Exceptional communication and presentation skills.

- Analytical and data-driven with ability to work with multiple stakeholders

- Demonstration of good product and consumer thinking during his/her career

- Hands-on and a quick learner. Comfortable with learning new technology

- Basic tech skills especially knowledge of python will be a plus

- This role provides you access to the Personally Identifiable Information.