Customer Success Manager - Payment Gateway

We are hiring for Customer Success Manager role with a payment solutions based company at Bangalore.

Roles and Responsibilities:

- Managing relationship between our company and our customer is your prime responsibility.

- You will own the ultimate success of company's customers, including customer onboarding, deployment, retention, and renewal. You will need to ensure that customers derive maximum value from their investments in the company and fully leverage their subscriptions and services on an ongoing basis.

- Identify and develop new opportunities for expansion across the customer's business and collaborate with the sales team to ensure subscription growth and increased solution footprint.

- Proactively manage each customer's business needs and environments - actively seek opportunities to up-sell, cross-sell and generate referrals.

- Drive and execute customer renewals

- You will act as the key interface between the customer and all relevant divisions

- Liaise with internal departments to ensure that any Client issues are dealt with in a timely and efficient manner

- Monitor, report and analyze Clients volumes, forecasts and order conversion

You should be:

- Fanatical about customer success and tenacious at driving long-term customer value.

- Self-starter with a proven track record of driving customer success at all levels.

- Good at Handling stressful situations and deadline pressures well

- Highly data-driven with a commitment to progress. Excited about driving and tracking a consistent engagement process with all customers in your portfolio.

- Excellent at verbal and written communication skills.

- A team player with the highest level of integrity.

- Able to understand customer requirements, identify upsell and cross-sell opportunities to deepen penetration of our solution within customer environment.

- 8+ years of Customer Relation Management, Sales account management or related experience.