Customer Success Manager/Key Account Manager - Large Corporate Clients - Flat Steel - IIM/FMS/MDI
Description :
We are looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach. He/she will be responsible for managing the client funnel for repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying 2 behavior, enriching client profiles for targeted selling. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.
- Achieve repeat sales and wallet share targets.
- Understand, categorize and analyze reasons for client drops and increase active to onboarded client ratio.
- Market intelligence inputs for pricing and activation.
- Build and promote strong and lasting relationships with distributors on the platform.
- Design and execute plan for outbound calling for sales conversion.
- Enrich and maintain customer profile and update status in CRM.
- Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs.
- Assist customers through their credit application journey.
- Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development.
Qualifications & Competence Required :
- Product : Flat Steel
- Engineer + MBA from a premier institute. Selective very strong candidates with relevant experience without MBA may also be considered.Didn’t find the job appropriate? Report this Job