Customer Success Manager/Key Account Manager - Large Corporate Clients - Steel - IIM/FMS/MDI

Description:

We are looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach. He/she will be responsible for managing the client funnel for repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying 2 behavior, enriching client profiles for targeted selling. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.

Roles & Responsibilities:

- Achieve repeat sales and wallet share targets

- Understand, categorize and analyze reasons for client drops and increase active to onboarded client ratio

- Market intelligence inputs for pricing and activation

- Build and promote strong and lasting relationships with distributors on the platform

- Design and execute plan for outbound calling for sales conversion

- Enrich and maintain customer profile and update status in CRM

- Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs

- Assist customers through their credit application journey

- Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development.

QUALIFICATIONS & COMPETENCE REQUIRED:

- Engineer/CA + MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered.

- 2-5 years of customer acquisition & sales experience in B2B segment (pre or post MBA)

- Experience meeting customer needs, building customer relationships and knack for closing sales

- Strong communication & interpersonal skills

- Self-starter and driven

- Language Skills: fluent in English. Knowing Tamil/Kannada an added advantage.

Benefits:

Medical Benefits

5 Working Days

Company Profile:

The company is a world-renowned $13 billion conglomerate with presence across various sectors: Steel, Energy, Minerals, Port & Infrastructure, Cement, Ventures & Paints across India, the US, South America & Africa.

Leveraging their extensive distribution network & supply chain mgmt. exp, they bring to India their B2B Ecommerce Platform.

This is a growth oriented tech company that is building the most preferred one stop, omni-channel & integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & turn-key construction contractors.

Key Clients :

MSMEs: Manufacturing business that require steel for industrial use.

Independent Home Builders (IHB's): Those who build residential properties on their own land (may not be an enterprise).

Independent Customers: Builders, who develop properties for personal end use.

Influencers: This group consists of masons, contractors, architects, fabricators, interior designers etc.