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09/09 Jitendra Lakhwani
Co-Founder at Mantras2Success Consultants

Views:613 Applications:199 Rec. Actions:Recruiter Actions:198

Customer Success Manager/Key Account Manager - Large Corporate Clients - Steel - IIM/FMS/MDI (2-6 yrs)

Bangalore/Hyderabad Job Code: 1312138

Description:

We are looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach. He/she will be responsible for managing the client funnel for repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying 2 behavior, enriching client profiles for targeted selling. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.

Roles & Responsibilities:

- Achieve repeat sales and wallet share targets

- Understand, categorize and analyze reasons for client drops and increase active to onboarded client ratio

- Market intelligence inputs for pricing and activation

- Build and promote strong and lasting relationships with distributors on the platform

- Design and execute plan for outbound calling for sales conversion

- Enrich and maintain customer profile and update status in CRM

- Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs

- Assist customers through their credit application journey

- Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development.

QUALIFICATIONS & COMPETENCE REQUIRED:

- Engineer/CA + MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered.

- 2-5 years of customer acquisition & sales experience in B2B segment (pre or post MBA)

- Experience meeting customer needs, building customer relationships and knack for closing sales

- Strong communication & interpersonal skills

- Self-starter and driven

- Language Skills: fluent in English. Knowing Tamil/Kannada an added advantage.

Benefits:

Medical Benefits

5 Working Days

Company Profile:

The company is a world-renowned $13 billion conglomerate with presence across various sectors: Steel, Energy, Minerals, Port & Infrastructure, Cement, Ventures & Paints across India, the US, South America & Africa.

Leveraging their extensive distribution network & supply chain mgmt. exp, they bring to India their B2B Ecommerce Platform.

This is a growth oriented tech company that is building the most preferred one stop, omni-channel & integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & turn-key construction contractors.

Key Clients :

MSMEs: Manufacturing business that require steel for industrial use.

Independent Home Builders (IHB's): Those who build residential properties on their own land (may not be an enterprise).

Independent Customers: Builders, who develop properties for personal end use.

Influencers: This group consists of masons, contractors, architects, fabricators, interior designers etc.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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