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06/06 HR
HR Manager at Yo HR Consultancy

Views:168 Applications:31 Rec. Actions:Recruiter Actions:0

Customer Success Manager - IT (7-10 yrs)

Chennai Job Code: 1270303

Customer Success Manager

Location Chennai (WFO)

Experience: 7 - 10 Years

CTC: upto 25 LPA


Experience in SaaS or software product company

Job Responsibilities

- Customer success managers successfully negotiate long-term contract renewals with franchise owners and sales affiliates.

- Customer success roles are instrumental in client satisfaction by working with operational teams for the proper resolution of service issues.

- Additionally, the customer success manager role requires you to create a customer support strategy to boost customer retention.

- Customer success managers develop documentation and logs of implemented solutions and submit reports

- A customer success manager gains customer acceptance by demonstrating cost reductions and operations improvements.

- Recommending and develop CMC teams to support individual pursuits is one of a customer success manager's duties.

- CSMs also identify sales opportunities by assessing the environment and devising and implementing winning strategies.

- A CSM contributes to sales engineering effectiveness by recommending courses of action.

- A CSM's tasks include creating plans and communicating deadlines to ensure projects are completed on time.

Key Requirements

- Exceptionally skillful at communication and relationship-building.

- Ability and will to learn as they need to know the ins and outs of the product.

- Ability to establish targets, craft a strategy and keep team members on track.

- Analyze and improve current processes in Customer Success.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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