Customer Success Manager - IT

Opportunity

Looking for a Customer Success Manager who will be involved in all aspects of support, account management, demonstrating the product, educating customers, and more.

The incumbent will be the voice of the customer to the Hiver team for any inputs on product-related decisions or features

Responsibilities

- Understand customer outcomes post discussions and help determine health metrics.

- Be the voice of the customer to provide input into every core product, marketing, and sales process.

- Collaborate closely with team members, supporting renewals, and expansion opportunities.

- Serve as the primary contact for the on-boarding of new customers, product training, along post-go-live support.

- Collaborate with the engineering and development team to set up or configure the Hiver platform as per requirements and troubleshoot any technical issues raised by customers.

- Gauge customers levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.

- Provide insights to customers to ensure that they get the most out of the platform.

What we're looking for

- 3 to 7 years of customer success or account management experience in a SaaS (B2B) environment with an overall experience of at least 5 years.

- Hands-on experience working for international markets.

- Proven track record of working in a customer-facing role.

- A high level of accuracy and attention to detail.

- Excellent communication and interpersonal skills.

- Flexible approach, able to operate effectively with uncertainty and change.

- Driven, self-motivated, enthusiastic, and with a can-do attitude.

- Open to work on different geographies - US, APAC, EMEA