Customer Success Manager - IT

We are looking for energetic customer driven minds to boost the post sales experience of our customers and lead them to achieving business goals with technology as an enabler. As a post sales success leader, you will be the trusted advisor and guide to our customers. The ownership of the account success lies with you and you will be responsible for the highest degree of customer satisfaction.

Key Responsibilities

- 'Customer first ' mantra

- Deep dive into understanding the Company's product to assist in the customer success planning

- Travel to customer location to understand their existing processes and requirements and map them to our product and services.

- A trust based, strategic adviser relationship with customer to work towards achieving success driven goals.

- Strategically handle implementation and actively engage with account managers at customer end to provide smooth transition to our product

- Identify risks and work towards resolving the same.

- Identify scope of new features in existing product to enhance customer business

- Build long term relationship with internal and external stakeholders

- Engage with internal sales, technology and product teams for timely support to customer issue resolution

- Progressively increase the list of successful customers for renewal.

- Monitor performance and guide the customer to achieve critical goals

- Manage Account escalations

Requirements

Experience, Technical skills & Knowledge

- 3+ years of experience in a customer facing Success enabler, Account Management,

- Strategic solution consultant role/organization.

- Strong inter personal skills and excellent verbal and written communication skills

- Self-motivated, Eager to learn and adapt to a start-up culture

- Ability to prioritize, multitask and perform effectively under pressure

- Proven track record of highly professional customer service in a fast paced environment.

- Team player, who is diplomatic yet effective in handling customers and internal stakeholders.