Customer Success Manager - Financial Solution Product Firm

Our client is a global financial solution product company .

JD

Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship

- As the customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed

- Gather customer product feedback and communicate with product management to shape product roadmap development

- Work with sales team to achieve timely contract renewals and opportunities for upsell/cross-sell

Required Skills/Experience

- 12+years- experience leading deployment of software business applications or providing strategic advisory services and account management services or previous customer success management

- Proven track record of successfully managing customer relationships and results delivery

- Strong consulting background

- Proven ability to build and maintain strong and trusting relationships with a diverse set of internal and external constituencies including senior level executives, IT/InfoSec and functional teams

- Proven ability to build and sell business cases to customer teams

- Excellent organization, project management, time management, and communication skills

- Ability to quickly grasp and distinctly explain technological and business concepts

- Ability to lead cross function business and technical teams to deliver solutions and provide timely issue resolution

- Strong understanding of business processes and their implementation into enterprise business applications

- Team player who will innovate to continue improving the way We serves its customer

- Bachelor's degree in technology, business, or related field (MBA preferred)

- Ability to travel 60%+ of the time

Preferred Knowledge, Skills, Abilities, And Background

- Highly energetic, with a passion for helping customers achieve expected business outcomes

- Multitasker with willingness to 'roll up sleeves' and assist wherever needed

- Deep credibility in inspiring confidence in C-level decision makers

- Extensive business process management experience and expertise- ideally in the areas of banking, financial services, insurance and manufacturing

- Previous experience with a major systems integrator and/or a customer success function preferred

- Experience with SaaS/Subscription solution offerings is a plus

- Knowledge of information cyber security