Customer Success Manager - Conversational AI Platform

Our Bangalore based client is a leader in conversational AI and voice bots. This NASSCOM awarded company offers AI-Powered omnichannel Voice automation solutions to their clients in industries like banking, auto, telecom etc. They offer enterprise grade secure communication systems that are protected from online threats through voice biometrics. Their solution enables clients to derive actionable business insights out of voice calls.

Founded in 2016 by an ISB alumnus, it has raised ~$3.5mn from tier 1 angels and investors like Samsung Ventures.They work with clients like Bajaj Finserv, Airtel, HDFC Bank and others.

As a Customer Success Manager, you will be responsible for ongoing support to our clients and networking with them.

What you will do:

- Establishing clear client retention goals

- Defining success milestones for the clients and employees to work towards

- Assisting customers with setting up and navigating various programs

- Promoting the value of company's software and services

- Upselling/ Cross-selling company's software and services

- Promoting value through customer experience

- Assisting in creating training courses and educational materials

- Reviewing customer complaints and concerns and seeking to improve the customer experience

- Assisting in conducting customer workshops on a periodical basis

What you need to have:

- A bachelor or MBA degree is preferred

- Proven work experience as a Customer Success Manager or similar role for a minimum of three years

- Working in a SAAS organization is a must

- Experience in dealing with large and mid size enterprise customers in India

- Exceptional ability to communicate and foster positive business relationships

- Clear grasp of digital technology stacks - APIs, middleware, ecosystems and the ability to envision solutions is a must

- Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales